Frequently asked questions

Yes. Displayed product prices include 19% German VAT where applicable. The cart shows the included VAT and delivery charge before you continue to Stripe.

Standard delivery is €4.50 within Germany and €12.50 to other supported European countries. The exact delivery charge is shown in your cart before payment.

Estimated delivery is 3–5 working days within Germany and 5–10 working days for other supported European countries, beginning after payment. We will contact you if an item becomes unavailable or a delay is expected.

Online payment is processed securely by Stripe. Available payment methods are displayed during checkout and may depend on your location and Stripe availability. Kiara International does not receive or store your full payment-card details.

The website uses the availability maintained in our Hostinger product and stock system. An unavailable product cannot be purchased through checkout. You may request an availability update or B2B quotation instead.

Yes. Use the B2B quotation form for larger quantities, distributor enquiries, special delivery requirements or products not offered for direct online purchase. Include the product code and required quantity so we can respond accurately.

Yes. Use the product’s B2B or bulk quote button, or contact us with the product code and the technical information you require. Product-specific specifications shown online should be reviewed together with the supplied instructions for use.

Consumers generally have a 14-day cancellation right, subject to the conditions and exceptions described in our legal information. Hygiene-sealed goods may be excluded once their seal has been removed. Business returns require prior written agreement.

The website is operated by Kiara International Corporation, owned by Sumit Kumar, at Stuifenstraße 4, 71254 Ditzingen, Germany. VAT ID: DE370408681.